Reviews - Page 14 - Brown Motor Works

Ever wonder what our customers in the Northeast Columbia, SC region have to say about Brown Motor Works? We are proud to have built a solid reputation for quality auto repair and having an expert team of auto mechanics that truly care about the people we serve. Here are a few reviews from our happy customers!

Great working with Brown Motors! I was in Columbia over the holidays and had to take my car in after it starting having trouble on the Interstate. Brown Motors came highly recommended. They were pleasant to work with and quickly fixed a big issue in my car in time for me to travel back home. Mike was very pleasant to work with and kept me up to date on the status of my car throughout its time in the shop. Thanks guys! -- Connie B.

I just want to thank Travis, Keith and the crew at Brown Motor Works Clemson Rd that worked on my Mini. I am still hauling my 2012 Mini to Charlotte for basic services under contact for another year +. My Mini though did need to have some work done due to the motor operating in low power mode and the check engine light coming on. It took a little while to isolate the issue entirely and now my car runs like new. They treated my car and myself like family. I believe the cost for parts and labor were fair and they kept in touch with me every step of the way during the process. Though it took more than one visit, I feel both my car and myself were well taken care of. I know where I will be going for future Mini needs as I hope to have her for a long time. Thank you again Travis, Keith and everyone involved! Awesome job! -- Phillip A.

I wouldn't take my '94 BMW anywhere else! Keith and his staff are knowledgeable and make you feel like you and your car are their highest priority! -- Holly B.

Brown Motor Works is located at 520 Clemson Road, Columbia, SC 29229. Schedule your appointment today!

M Poston

10/26/2023

5

Professional service and quality work.

M Poston! Thank you for appreciating our hard work!

- Brown Motor Works

Torri Montgomery

10/24/2023

5

Brought my car in, although the service was thorough, I originally left unsatisfied due to the customer service and lack of communication. However, after speaking to the owner, he immediately fixed my issue. I appreciate how prompt he was. Thank you for everything! I definitely recommend coming if you need your vehicle serviced.

Thank you for your positive review and recommendation; we're delighted our owner promptly resolved your issue, ensuring your satisfaction, and we eagerly anticipate serving you again in the future at Brown Motor Works

- Brown Motor Works

Bidgette Stewart

10/20/2023

5

I left my crossover to have brakes and rotors replaced and was informed that my vehicle would be ready the same day if i was at the shop at 7:30 am so that my parts are ordered by 9 am. Well i was there at 7:30 and i did not get my vehicle until the next day. I had to miss 1 day of my 3 days work conference. After i called a made a complaint. My bill was adjusted. So far my vehicle is running fine but i would have liked to know the turnaround tume upfront instead of being told a part did not arrived on time.

Thank you, Bridgette! 🚗 We apologize for the delay at Brown Motor Works, have adjusted your bill, and will work on clearer communication for the future to ensure your satisfaction with us; feel free to reach out for any automotive needs or questions!

- Brown Motor Works

Andre Melvin

10/20/2023

5

Great service!

Thank you Andre.

- Brown Motor Works

Latroy Dingle

10/20/2023

5

Great work with a great attitude!

Thank you Latroy for appreciating our dedication to provide the Best customer service to our clients. Thank you so much for the review.

- Brown Motor Works

Delleney Prezioso

10/15/2023

5

Everyone was very professional and friendly. I had a great experience I really like your facility.

We greatly appreciate your positive feedback, Delleney, about your experience at Brown Motor Works. Our team is dedicated to professionalism and friendliness, and we're glad you had a great visit. We take pride in our facility, and your appreciation means a lot. If you ever require further assistance or have more feedback to provide, please feel free to reach out. Thank you for choosing us.

- Brown Motor Works

Brandon Bolton (SwiftestGamer)

10/14/2023

5

I came in for an oil change. It took a little while, but really, it’s because I came in during a pretty busy time, and didn’t have a ride home, so I waited. Wasn’t much more than a couple hours. The shop clearly did the work, and my engine was full of oil. Believe it or not, BMW of Columbia didn’t do even that.🙃

Brandon, We're pleased to hear that your engine was properly serviced, and we take pride in delivering quality work. If you ever have more feedback or require further assistance, please don't hesitate to reach out. We're here to ensure your vehicle runs smoothly. We appreciate your understanding during our busy time and Thank you for choosing Brown Motor Works for your oil change.

- Brown Motor Works

terry branham

10/13/2023

5

Great job!

Thanks, Terry, for the positive feedback! We're pleased you had a great experience at Brown Motor Works. Your trust in us means a lot. If you ever have more automotive needs or any specific feedback, feel free to share. We appreciate your choice to trust us with your vehicle.

- Brown Motor Works

Louise Conway

10/12/2023

5

This is the only place I will take my car for service.

Hi Louise, Your words are the sweetest! Thank you so much for trusting Brown Motor Works!

- Brown Motor Works

Shannon Means

10/5/2023

5

Exceptional service and professionalism. Highly recommend this team!

Hello Shannon! Your feedback has brightened our day at Brown Motor Works! We're absolutely thrilled to hear about your experience. Providing exceptional service and professionalism is the kind of success story we love.

- Brown Motor Works