Reviews - Page 78 - Brown Motor Works

Ever wonder what our customers in the Northeast Columbia, SC region have to say about Brown Motor Works? We are proud to have built a solid reputation for quality auto repair and having an expert team of auto mechanics that truly care about the people we serve. Here are a few reviews from our happy customers!

Great working with Brown Motors! I was in Columbia over the holidays and had to take my car in after it starting having trouble on the Interstate. Brown Motors came highly recommended. They were pleasant to work with and quickly fixed a big issue in my car in time for me to travel back home. Mike was very pleasant to work with and kept me up to date on the status of my car throughout its time in the shop. Thanks guys! -- Connie B.

I just want to thank Travis, Keith and the crew at Brown Motor Works Clemson Rd that worked on my Mini. I am still hauling my 2012 Mini to Charlotte for basic services under contact for another year +. My Mini though did need to have some work done due to the motor operating in low power mode and the check engine light coming on. It took a little while to isolate the issue entirely and now my car runs like new. They treated my car and myself like family. I believe the cost for parts and labor were fair and they kept in touch with me every step of the way during the process. Though it took more than one visit, I feel both my car and myself were well taken care of. I know where I will be going for future Mini needs as I hope to have her for a long time. Thank you again Travis, Keith and everyone involved! Awesome job! -- Phillip A.

I wouldn't take my '94 BMW anywhere else! Keith and his staff are knowledgeable and make you feel like you and your car are their highest priority! -- Holly B.

Brown Motor Works is located at 520 Clemson Road, Columbia, SC 29229. Schedule your appointment today!

JOHN POWELL

9/17/2019

5

Competent and reliable Courteous, organized, and outstanding facility

What a wonderful review! Thank you for the 5-stars, John!

- Brown Motor Works

Lora Kann

9/12/2019

5

Excellent personal service as usual !!! Keith and Marcus as well as the service team simply cannot be beat !!! Highly recommend them to everyone !! Will continue to be a loyal customer !!

We are so grateful for your loyalty and for the wonderful review. Thank you, Lora!

- Brown Motor Works

Sequilla Mullen

9/12/2019

5

Always greeted and treated with the best customer care & service. I really cannot imagine taking my car anywhere else. Excellent Work!!!!!

Thank you for always choosing our auto repair shop, Sequilla. We appreciate your trust and look forward to seeing you again soon! 🚘👍🏻😄

- Brown Motor Works

Latoya Tomlin

9/12/2019

5

Brown Motor Works NE, has gained a new customer! From my first contact with them via phone to the end of my service, it was nothing short of AMAZING!! They were honest, upfront, and I would definitely recommend them to others. As a person who has STRICTLY used only BMW for my vehicle service needs, I am glad to have found them!!

Thank you, Latoya, for the kind words! We are thrilled to have you as a new customer and we look forward to taking great care of you in the years to come. Have a terrific day! 🚘👍🏻😄

- Brown Motor Works

Brenda Catherman

9/12/2019

5

I was greeted promptly by a warm, kind smile by Mr.Griffin! He definitely made sure that I was taken care of. He explained everything to me from start to finish, and was so professional and understanding. I was shocked to find out that they would pay for an Uber to take me home! He also explained thoroughly about the financing option that was available. Customers are also sent an thorough vehicle inspection report to their cell phones, which includes a detail work up of your vehicle, recommendations, and a photo and name of the mechanic who worked on your vehicle. Everyone I talked to was extremely kind and professional. I am very thankful for finding this one of a kind luxury car mechanic shop.

Brenda you are just as awesome! Thank for the opportunity to service your BMW. We look for to serving you in the future.

- Brown Motor Works

Gray Ballance

9/11/2019

5

Took my car to Keith Brown Motor Works service check do analysis on what needed doing first to keep me safe. They did a phenomenal job patient understanding giving us great service and customer service. Gave me a loaner car thank you so much!

Your safety is always our number one priority! Thank you, Gray, for the fantastic review!

- Brown Motor Works

Matt Davidson

9/11/2019

5

I had my 2000 VW Passat diagnosed by them recently and I'm pretty impressed on the work that took place. Alongside diagnosing the complaints on the vehicle, they also do a complementary inspection. Everything gets documented and pictures along with descriptions are sent to you for each problem and potential problem they find. This means you get evidence based diagnostics. Once the diagnosis is complete, you may even sit down with the advisor/technician to discuss further the results if something isn't clear or want a deeper understanding of the issue. Overall, I have found BMW to be customer centric (you are treated with respect and they provide amenities to customers (such as loaner vehicles or Uber amongst other services)) and transparent to their customers. It would definitely be worth your time to at least speak with them. You can even see without this review, they already have a highly satisfied customer base from the Google reviews before mine.

Matt, thank you for the opportunity to help you with your VW. We look forward to helping you in the future.

- Brown Motor Works

Mitchells Soulfood Mitchell

9/10/2019

5

Very knowledgeable about service and vehicle they are performing repairs on. Very detailed and precise with time and getting it back to you as promised. Prices are affordable and their work speaks volume!! Excellent service-!

Thank you so much for the kind words and warm feedback about our service! We appreciate your support and wish you a blessed week! 🚘😄👍🏻

- Brown Motor Works

Victoria Pope

9/9/2019

4

Overall Good service, notification of my vehicle status services could have been given earlier so I could have picked up my vehicle before the shop closed. No complimentary car wash completed.

Sorry the vehicle was dirty when you picked it up, Victoria. The road construction has made it hard for us to keep cars clean after they are washed. Come by at your convenience and we will gladly wash it for you. Thank you for choosing us to service your vehicle. Hope to see you soon.

- Brown Motor Works

Stan Skawinski

9/5/2019

5

Once again Keith and the servicemen provided outstanding service in a timely fashion. Brought my new - for me car - and was treated to a through inspection and found a few issues I didn't even know were wrong. I spoke with Keith about my diesel and not knowing everything about adding the additive, Keith took the time to explain the process and gave me a few pointers the owners manual failed to disclose.

Thanks for placing your trust in our team. We appreciate you. 😄👍🏻🚘

- Brown Motor Works